RETURNS & REFUNDS POLICY
At The French Quarter Coquette Shop, we want you to absolutely love your beautiful new gifts & purchases. Because many of our items are custom-made or personalized just for you, we handle returns according to the product types below:
🛍️ Personalized & Made-to-Order Items
- Final Sale: Custom-named journals, customized laptop sleeves, personalized stockings, and pillows are made specifically for you and cannot be returned or exchanged for change-of-mind.
- Errors & Defects: If your custom item arrives damaged, misprinted, or with a spelling error made on our part, we will gladly send a free replacement. Please contact us within 14 days of delivery with a photo of the issue.
🎀 Standard (Non-Personalized) Items
- 30-Day Return Window: Non-customized items can be returned for a refund or store credit within 30 days of the delivery date.
- Condition: Items must be unused, unwashed, and in their original packaging to be eligible for a refund.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our end.
💳 Refund Processing
Once your return package is received and inspected at our parlor office, your refund will be processed back to your original payment method. Please allow 5–10 business days for the credit to appear on your bank statement depending on your financial institution.